Frequently asked questions
Ordering
What happens if I order past 2:30pm?
Don't worry! We will bake and deliver your order the following day during our delivery run.
Can I preorder?
Of course! Simply add your desired delivery day in your cart under special instructions.
Can I cancel my order?
If you need to cancel, contact us as soon as possible. Because every order is baked fresh, we may not be able to cancel or refund an order once preparation has started
Can I order CHUWY as a gift?
Yes. Please let us know it’s a gift in the special instructions at cart and include any message or delivery details you’d like us to know. That way we can make sure the recipient knows who it’s from when we deliver it.
Delivery
When will my CHUWY order be delivered?
Orders placed before 2:30pm are eligible for same-day delivery. Deliveries begin from 6:30pm.
Orders placed after 2:30pm will be baked and delivered the next day.
What if I'm not available during your delivery time?
Send us an email and we will try our best to accomodate you.
Where do you deliver?
We offer free delivery to selected local areas including Matua, Judea, Brookfield, Otumoetai and Pillans Point. Delivery to areas outside our free local zone is subject to a delivery fee. We don't offer rural delivery, but send us an email and we will see what we can do.
What happens if I enter the wrong delivery address?
Contact us as soon as you notice. If we haven’t started delivery yet, we’ll do our best to update it. Redelivery fees may apply if we’ve already attempted delivery to the address provided.
Who delivers my order?
Every order is baked and personally delivered by Sophie, the hands behind CHUWY.
Other
Can I refrigerate my brownie?
Refrigerating your CHUWY brownies can extend their shelf-life, but can also make brownies firmer. If you do refrigerate it, let it come back to room temperature before eating for a softer CHUWY bite.
Is my brownie baked fresh?
Yes. Every CHUWY order is baked fresh on the same day it’s delivered.